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Zingerman's Guide to Giving Great Service, by Ari Weinzweig
Get Free Ebook Zingerman's Guide to Giving Great Service, by Ari Weinzweig
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Review
"Zingerman's Guide reads like a high-powered seminar, with humorous illustrations and quick-reference information." -- Niche
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About the Author
Ari Weinzweig, along with Paul Saginaw, founded in 1994 Zingerman's Community of Businesses, which includes Zingerman's Delicatessen, Zingerman's Creamery, and Zingerman's Bakehouse. He lives in Ann Arbor, MI.
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Product details
Hardcover: 144 pages
Publisher: Hyperion; First Edition edition (December 1, 2004)
Language: English
ISBN-10: 1401301436
ISBN-13: 978-1401301439
Product Dimensions:
5 x 7.5 inches
Shipping Weight: 9.1 ounces
Average Customer Review:
4.5 out of 5 stars
36 customer reviews
Amazon Best Sellers Rank:
#111,535 in Books (See Top 100 in Books)
Love Weinzweig's writing. While customer service seems like something that you either "have" or "don't", the author really makes clear the steps that must be taken to ensure a consistent service throughout an organization. Must read if you're in the food service.
Simple approach to great customer service and yet to paraphrase Doyle Brunson's approach to Texas Holdem, "Great customer service takes a few minutes to learn; but a lifetime to master".We all want great customer service and every retailer claims the customer is first... at Zingerman's the customer is actually number 1... always.Ari lays it out, step-by-step... if you work in retail, then you need to read this book; then re-read it and read it again...
I live in Ann Arbor where Zingerman's is located. For many year I have enjoyed their great food and great service. As a buniness man, Ari is a great one. When Zinggy's was a little store they made millions. Now it is a larger complex and they make much more more than they did then. Everytime I have an issue like "this sandwish is too small," they take it seriouly, correct it and treat me as a king to make sure I am a happy customer. This book practices showing why they are so successful. Anybody who wants to do great in his/her business should read this book. It is filled with simple, uncommon and effective practices to make your business successful.
This book is short and packed with great information. This is a great guide that teaches any business how to interact with their "customer" in the most profession, beneficial, courteous and profitable manner. The book refers to the Zingerman's group of business located in Ann Arbor MI, which are service based businesses. But, with a little thought and creativity the lessons taught in this book can easily translate to other, non-service, businesses. Additionally, there a few references in the book to systems and forms that Zingerman's has used successfully for years. They offer these resources via their phone line, but you can also go to the Zingerman's website and download them for free. A nice touch that adds even more value to this already great book.
Great read!! Highly recommend if you are in the service industry.
After purchasing Zingerman's Guide to Good Eating, a wonderfully informative book about cheese, bread, olive oil, chocolate and many other artisan foods, I had high hopes for this book. On the positive side, it contains many excellent ideas on providing truly distinguished customer service, which are presented in a succinct, easy-to-read style. However, this book would have been more compelling if the author had illustrated these ideas with specific examples of how Zingerman's staff have provided superior service to customers or how they have handled difficult or unusual situations with customers. On the very last page of the book, Mr. Weinzweig writes: "Tell service stories. The knowledge of things that staffers do to provide guests with great service needs to be shared. People like to hear stories." Too bad that he didn't take his own advice when putting this book together.
This IS the go-to book for CUSTOMER EXPEREINCE. If you want your business to go to a new level and create loyal "Fan" customers, read this now!
Bought this book for my dad, a small business owner. He loves reading books about successful businesses, and good customer service, so this book seemed perfect. He loved it!He was so excited he now wants to attend one of Zingerman's training seminars.Since I haven't read the book I'm not sure how the reading goes, but it seems like a great book for anyone who wants to learn how to provide better customer service.
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